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Documentation index: llms.txt. This page is also available as markdown: append .md to this URL or send Accept: text/markdown.

Changing Your Login Email

There currently isn't a way to change your email address in Coalesce. You'll need to create a new account. Talk with your org admin to create a new user.

If you create a new account, there isn't a way to migrate data between accounts.

If You Can't Open the Address on Your Account

Your organization administrator can sort this out for you, and they can act on it immediately. They can create a new user for you with an address you can reach, and they can work with Coalesce Support to authorize a change to the address on an existing account.

Access to your email is what proves an account belongs to you, so a change of address is confirmed through your organization. That's what keeps someone else from claiming your account, and it's why your administrator is the quickest way through.

This matters most during the Authentication Upgrade, because the one-time password reset is verified by an email challenge. If you can't receive mail at the address on your account, you can't complete the reset.